About us – Cleaning Croydon

About Our Cleaning Company

Cleaning Croydon is a local, dependable team providing residential and commercial cleaning across Croydon and the wider CR area. This page is about our cleaning company—who we are, how we work, and what you can expect from us every time we visit. From our cleaning standards to health and safety, we aim to deliver consistent, careful work with clear communication and fair pricing.

We specialise in ongoing maintenance cleans and one-off deep cleans for homes, offices, and managed properties. If you’re comparing providers, this overview will help you understand our approach and whether we’re the right fit.

Who We Are

We’re a dedicated Croydon-based cleaning company focused on reliability, thoroughness, and respectful service. Our clients include homeowners, tenants, landlords, offices, gyms, and retail spaces. We prioritise punctuality, tidy working practices, and responsive support so you always know what’s happening and when.

  • Local team serving the CR postcodes and surrounding areas
  • Flexible schedules for early, daytime, evening, and weekend slots (subject to availability)
  • Experienced cleaners equipped with the tools and products required for professional results

Learn more about what we do on our services overview, or request a tailored estimate via get a fast quote.

Our Cleaning Standards

We follow clear checklists, defined methods, and sensible time allocations to keep quality consistent. Our cleaning standards emphasise:

  • Detail and consistency: Room-by-room checklists aligned to the scope you approve
  • Sensible sequencing: Clean high to low, dry to wet, disinfect last on touchpoints
  • Safe product use: Appropriate solutions for surfaces and finishes, following manufacturer guidance
  • Accountability: Team leads carry out spot checks and document outcomes for regular clients

If you’d like to see exactly what’s included in typical visits, review our cleaning checklist and let us know any preferences or priorities.

Our Approach to Quality Control

Quality is a process, not a promise. We use practical steps to keep standards high:

  • Pre-visit brief: Your instructions and any access notes are confirmed in advance
  • On-site checks: Team leads confirm scope, assess any risks, and allocate tasks
  • Periodic audits: Supervisors conduct random inspections for ongoing contracts
  • Client feedback loop: We capture notes after each visit and adjust your plan as needed

For larger or specialised spaces, we agree a scope, schedule, and specification in writing. This may include frequency, consumables management, and periodic deep tasks such as carpets, windows, or kitchen degreasing.

Team and Credentials

We place a strong focus on professionalism and trust. Our team includes trained cleaners, team leaders, and supervisors who understand residential etiquette and commercial site requirements.

  • Right-to-work and identity checks carried out before deployment
  • Reference checks as part of onboarding
  • Practical skills training covering methods, materials, and equipment
  • Site-specific inductions for commercial clients where required

We do not invent qualifications or make claims we can’t verify. Where specialist access or machinery is required (e.g., high-reach window work), we assign appropriately trained personnel or arrange a trusted partner with the correct competencies and insurances. For details on cover and risk management, visit our insurance information.

How We Vet and Train Cleaners

  • Vetting: ID verification, right-to-work, references
  • Induction: Core cleaning methods, product safety, and surface care
  • Supervised starts: New team members begin under supervision to confirm readiness
  • Ongoing training: Refresher sessions, toolbox talks, and updates on new products/techniques

We expect good communication, careful handling of client property, and respect for privacy at all times.

Health and Safety

Safety comes first for our team and your property. We use sensible procedures proportionate to the task, including:

  • Risk assessment and method statements for relevant commercial work
  • Product safety guidance, dilution control, and clear labelling
  • Appropriate PPE for tasks such as descaling, degreasing, or disinfecting
  • Electrical and equipment checks on portable tools
  • Sharps awareness and safe disposal processes where applicable (e.g., communal areas)

If your site has its own health and safety rules, we’ll follow them once provided and brief the team accordingly.

Environmental Policy

We aim to reduce environmental impact without compromising hygiene. Our environmental policy includes:

  • Product selection: Preference for effective, lower-impact products where suitable
  • Measured dosing: Accurate dilution to avoid waste and reduce residues
  • Microfibre systems: Reusable cloths and mops to minimise disposables
  • Sensible travel planning: Logical routing to reduce unnecessary mileage
  • Waste handling: Segregation and responsible disposal in line with local requirements

If sustainability is a priority for you, ask about our eco-cleaning service. We’ll advise where eco products perform well and where a specialist product may still be needed for hygiene or material protection.

Sustainability in Cleaning Services

Not every task can rely on mild cleaners—for example, heavy limescale, grease build-up, or infection-control zones may require targeted products. We always explain the reasoning behind product choices, and we can propose greener alternatives where results allow. Our aim is to balance performance, safety, and sustainability on every visit.

Equipment and Products We Use

We bring professional tools suited to both residential and commercial environments:

  • Vacuums with HEPA filtration for improved dust capture
  • Microfibre cloths colour-coded by area to reduce cross-contamination
  • Mops and flat systems with replaceable pads for efficiency and hygiene
  • pH-appropriate cleaners for stone, wood, vinyl, ceramics, glass, and stainless steel
  • Degreasers and descalers used carefully and only where needed
  • Disinfectants for high-touch areas, selected for efficacy and material compatibility

If you have preferred products, we’re happy to use them if safe and effective for the task. Please share any allergies or sensitivities before we visit.

Company Values and Service Promises

Our values guide everything we do:

  • Reliability: Show up within agreed arrival windows and complete the agreed scope
  • Respect: Careful with keys, alarms, personal items, and privacy
  • Clarity: Simple quotes, clear scopes, and no hidden extras
  • Care: Look after surfaces and finishes, using suitable products and techniques
  • Improvement: Listen to feedback and refine your plan as needs change

We don’t make unrealistic guarantees; instead, we commit to honest communication and steady, dependable service.

Residential Cleaning Expertise

We help busy households maintain a tidy, hygienic space—whether weekly maintenance, a monthly spruce-up, or a seasonal deep clean. Popular options include:

  • Regular domestic cleaning: Kitchens, bathrooms, bedrooms, living spaces, and routine dusting
  • Deep cleaning: Inside cupboards, skirting boards, limescale removal, and built-up grime
  • Move-in/move-out support: Pre- and post-tenancy cleans tailored to inventory requirements
  • Specialist tasks: Oven, carpet, mattress, and upholstery cleaning as requested

Explore our residential options on the services page, including regular cleaning, deep cleaning, and end of tenancy.

Commercial Cleaning Expertise

We support offices, retail units, hospitality, education, and communal areas with flexible schedules and documented routines. Typical inclusions:

  • Daily or periodic office cleaning: Desks, meeting rooms, kitchens, washrooms, and reception areas
  • Janitorial services: Consumable replenishment and daytime housekeeping
  • Sector-specific cleans: Restaurants, gyms, schools, and warehouses with appropriate methods and checklists

For a structured overview of our commercial services, see office cleaning, janitorial services, and communal area cleaning.

How We Work Day to Day

  • Step 1: Scope and quote. Share details and photos via get a quote to help us price accurately.
  • Step 2: Booking and access. We agree an arrival window, entry details, and any parking notes.
  • Step 3: On-site delivery. Team lead confirms the scope, manages the sequence, and carries out checks.
  • Step 4: Feedback and follow-up. We log notes and refine the checklist for the next visit.

For a full breakdown of the journey, visit how it works.

What We Don’t Do

Being clear saves time and protects outcomes:

  • Structural repairs or handyman work beyond minor tasks related to cleaning
  • Hazardous waste removal or situations requiring specialist remediation
  • Tasks outside an agreed scope without prior approval
  • Work on unsafe sites or where access is restricted without proper arrangements

If you’re unsure whether something is included, just ask—we’ll confirm what’s feasible and advise alternatives if needed.

When We Recommend a Site Visit

We can quote from photos and descriptions for many jobs. However, site visits may be recommended for:

  • Large commercial spaces with varied floor types and traffic levels
  • Properties with significant build-up, post-construction dust, or heavy limescale
  • Specialist surfaces (e.g., natural stone, oiled wood, or heritage finishes)
  • Complex access, limited parking, or security procedures

A short visit helps us plan resources and avoid surprises on the day.

Communication and Keys

We keep communication straightforward:

  • Confirmations and reminders by email or phone
  • Clear notes after the first visit to confirm your preferences
  • Key holding and alarm procedures available for regular clients
  • A single point of contact for commercial contracts

If you need same-week availability, let us know—while we can’t promise specific times, we’ll advise our next open slot.

Insurance and Peace of Mind

We maintain appropriate insurance to protect clients and our team. This typically includes public liability cover and, for relevant work, goods in transit or treatment risk considerations. We’re happy to explain how cover applies to your site and scope. For specifics on what is and isn’t covered, please see our insurance page.

Why Clients Choose Cleaning Croydon

  • Local, responsive team with practical, reliable processes
  • Consistent results through checklists, supervision, and feedback loops
  • Flexible scheduling with clear communication and tidy working practices
  • Sensible environmental approach without compromising hygiene
  • Straightforward quotes and scopes with no hidden extras

You can read real experiences from our customers on our reviews page.

Ready to Talk?

If you’d like to discuss a regular schedule, a one-off deep clean, or a commercial contract, we’re here to help. Share a few details via get a quick quote or speak to our team.

We look forward to keeping your space clean, safe, and welcoming—without the fuss.