Cleaning Service Reviews

Read genuine cleaning service reviews from customers across Croydon and the wider CR area. At Cleaning Croydon, we value clear communication, punctual arrivals, careful work, and tidy finishes. Below you’ll find customer testimonials, ratings and feedback, and case study highlights that reflect how we work and the results you can expect.

If you’d like to see what we can do for your home or workplace, visit our services overview or go straight to get a fast, no‑obligation quote.

Why our customers recommend our cleaners

Our customers tell us they book again because:

• We turn up within agreed arrival windows and keep them updated.
• We bring the right equipment for the job and follow a clear checklist.
• We’re respectful of homes, offices and shared spaces, and leave them ready to use.
• We offer good value for money with work that stands up to scrutiny.

Explore more about our approach on how it works and what’s included in our cleaning checklist.

Customer testimonials

These verified reviews for cleaning services have been lightly edited for clarity and length.

• Domestic deep clean, South Croydon “First time using Cleaning Croydon and I’m impressed. They arrived within the window, walked me through the plan, and the kitchen came up spotless. Good value for money and no fuss.” — Sarah M.

• Office cleaning, East Croydon “Our studio needed a reliable team after hours. Communication is excellent and the place is consistently tidy for the morning. The cleaners are friendly and professional.” — James K., Office Manager

• End of tenancy clean, Purley “We booked an end-of-lease service after moving out. Carpets lifted nicely and the oven looks new. Letting agent was satisfied and the deposit return was straightforward.” — Anika P.

• Communal area cleaning, Thornton Heath “Stairwells and lifts are finally presentable. The team is punctual and they notify us if anything needs attention. Residents have noticed the difference.” — Martin D., Property Manager

• After builders clean, Croydon “Post-renovation dust was everywhere. They did a thorough job including inside cupboards and skirtings. We could move furniture back in the same day.” — Priya & Naveen

• Restaurant kitchen clean, CR0 “Grease removal in the canopy and back-of-house was handled professionally. The risk assessment and method statement made compliance easier.” — Elena R., General Manager

• Regular domestic clean, Shirley “Reliable service each fortnight. I appreciate the small touches like neatly stacking dishes and leaving the bathroom shining.” — Tom E.

• Retail store clean, West Croydon “Floors look great before opening, and the team works around deliveries without disruption. Solid service we can count on.” — Aisha B., Store Supervisor

Ratings and feedback themes

Here’s what we consistently hear in punctuality and reliability reviews:

• Timely updates: We confirm bookings and message if we’re running ahead or delayed within the planned window.
• Prepared teams: We bring the right tools and eco-friendly options when requested.
• Respect for space: Footwear covers where appropriate, careful handling of fixtures, and tidy wrap-up.

Value for money cleaning reviews often mention:

• Clear scopes: Agreeing priorities before we start.
• Lasting results: Attention to high-touch areas yields a noticeably fresher feel.
• Flexible schedules: Options for one-off, regular, evening, or weekend work subject to availability.

For common questions on timings, access and what’s included, check our FAQ.

Before and after results you can expect

While we don’t publish photo proof of finished cleans for every job, here are typical before-and-after outcomes our clients report:

• Kitchens: Degreased hobs and splashbacks, revived sinks, crumb-free cupboards, and a streak-free finish on stainless steel.
• Bathrooms: Limescale reduction on showers and taps, brighter grout lines, sanitised high-touch points.
• Carpets and upholstery: Lifted everyday dirt and improved freshness; most common spots reduced where fibre and stain type allow.
• Post-build: Dust removed from skirting, frames and surfaces; clear floors ready for move-in; glass polished to remove smears.
• Offices and commercial: Bin rotation, sanitised desks and touchpoints, clean floors and presentable reception areas.

Results vary depending on material condition and prior wear. Permanent stains, damage or heavy limescale may require specialist treatment and cannot always be fully removed.

Case study highlights

• End of tenancy success, Addiscombe Situation: Tenant moving on short notice needed a full clean to satisfy inventory. Action: Team of two with a detailed checklist, oven clean, bathroom descaling, and interior window cleaning. Result: Inventory clerk signed off without remedial work requested. Customer noted “stress off my shoulders”.

• School cleaning support, CR2 Situation: High-traffic corridors and classrooms needed nightly attention during term. Action: Routine janitorial services with focus on flooring, washrooms, and touchpoints; periodic deeper tasks scheduled. Result: Site manager reported improved morning presentation and fewer complaints.

• After builders handover, Sanderstead Situation: Two-storey extension left fine dust throughout. Action: HEPA vacuuming, high-level dusting, detailed wipe-down, and staged room-by-room sign-off. Result: Family moved furniture in next day and praised “no lingering dust”.

• Retail floor care, Central Croydon Situation: Visible scuffing and dust near entrance from footfall. Action: Evening clean to avoid trading, machine-assisted floor care, glass and mirror polishing. Result: Brighter entrance and consistent presentation before opening.

What matters to customers

• Clear scopes: We agree what’s included, any exclusions, and your priorities.
• Communication: A single point of contact and updates as needed.
• Careful methods: Appropriate products for surfaces, with eco alternatives available on request.
• Documentation: Risk assessments and method statements supplied for commercial sites where required.
• Professional conduct: Uniformed teams, ID on arrival, and respect for neighbours and shared areas.

Learn more about coverage and booking windows on our coverage page.

How we encourage honest feedback

We invite feedback after every job. Your comments help us improve training, checklists and quality control. If something isn’t right, we aim to put it right promptly—please let us know within a reasonable timeframe so we can assess and propose a solution.

To share your experience or request follow-up, reach our team via contact.

What we don’t promise (and why)

We prefer to be upfront:

• Exact arrival times are rarely feasible due to traffic and prior job duration. We provide arrival windows and updates.
• Not all stains or limescale can be fully removed without risk to surfaces. We’ll advise on likely outcomes before proceeding.
• We don’t quote blindly for complex work. For detailed projects, we may request photos or a short site visit before finalising a price.

For guidance on budgets and variables, see our pricing approach.

Sample review snapshots by service

• Domestic cleaning “Consistent quality each visit. Bathrooms always look new and the kitchen stays manageable between deep cleans.”

• Deep cleaning “Thorough and methodical. They moved light furniture where safe and reached the spots I never get to.”

• Office cleaning “Discreet after-hours service, desks wiped, bins emptied, and floors clean. Staff noticed the difference.”

• End of lease cleaning “Worth it for the handover alone. Landlord was happy and the oven clean was a standout.”

• After builders cleaning “They tackled fine dust brilliantly. Windows and frames were spotless.”

• Carpet and upholstery “Sofas feel fresh again and the rug colours are brighter. They explained what stains might remain.”

• Restaurant cleaning “Back-of-house looks sharp and the extraction areas were handled properly.”

• Communal area cleaning “Our block looks well kept and smells fresh. Stair rails and buttons are sanitised.”

Tips for the best before-and-after

• Share photos and your priorities before the visit.
• Tell us about surface materials (e.g., marble, oiled wood) so we bring the right products.
• Reserve parking or advise on access to avoid delays.
• Keep pets secure and clear counters where possible for faster, more detailed results.

You can provide these details when you get a quote.

What to expect on the day

• Arrival within a planned window with a quick run-through of your checklist.
• Safe handling of belongings and protection where needed.
• Quality checks before we leave and a brief handover.
• Optional photos of key areas on request, providing photo proof of finished cleans for your records.

Have a review to share?

We welcome your ratings and feedback. Whether it’s praise for the team’s punctuality or a suggestion for improvement, your voice helps us deliver a better service.

• Call: 020 3835 5129
• Email: [email protected]
• Or use our contact form

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